Last updated: November 2026
This page explains how delivery works for custom packaging orders from Structure Packaging and what happens if something is wrong with your order. The exact delivery details for each order are confirmed in your quote.
Delivery
- Production and delivery timelines start after you approve the proof and the order is confirmed.
- Delivery address, method and any delivery charges are agreed in your quote.
- Please make sure someone is available to receive the delivery and that the address and contact number are correct.
- Large orders may be delivered on pallets or in multiple cartons.
Checking Your Order
Please check your order as soon as it arrives. If cartons are visibly damaged, note it with the delivery driver where possible and take photos before opening.
Custom Products and Returns
Because every order is printed and made to your specifications, custom packaging cannot be returned or exchanged for change of mind, incorrect sizes or artwork that was approved on the proof.
Damaged, Defective or Incorrect Orders
If your packaging arrives damaged, has a production defect, or does not match the approved proof:
- Contact us as soon as possible after delivery through our Contact Us page.
- Include your order details, a description of the problem and clear photos of the affected items and cartons.
- Keep the affected items until we have reviewed the issue.
Once we confirm the problem was caused by production or transit, we will reprint or replace the affected items, or agree another fair solution with you.
What Is Not Covered
- Errors in text, spelling, colours or dimensions that appear on the approved proof.
- Small colour variations between screen and print, and normal production tolerances described in our Terms and Conditions.
- Damage caused after delivery through storage, handling or use.
Questions
If you have a question about delivery or an existing order, please reach us through our Contact Us page.